Ceilão Travel
Curated Journeys. Heartfelt Experiences.

Frequently Asked Questions

I. Bespoke & Elite Services

  • Do you provide VIP Airport Services?

    Absolutely. To ensure a seamless arrival, we can coordinate "Silk Route" or VIP Fast-Track assistance at Bandaranaike International Airport, allowing you to bypass standard queues for immigration and customs.

  • Can you arrange private air transfers within the island?

    Yes. To maximize your leisure time and offer breathtaking aerial perspectives of the island, we can arrange private helicopter charters or scheduled domestic flights.

  • How do you ensure privacy for high-profile guests?

    Discretion is our hallmark. We specialize in securing exclusive-use private villas and curating secluded experiences to ensure your journey remains intimate and entirely private.

  • Are your itineraries fully customizable?

    Indeed. Every journey we design is a unique reflection of our guests' desires. From private heritage tours to specialized wellness retreats, every detail can be accommodated upon request.

II. Planning Your Journey

  • Do I require a visa to visit Sri Lanka?

    Most travelers require an Electronic Travel Authorization (ETA) prior to arrival. This is a seamless online process which can be completed at the official portal: eta.gov.lk/slvisa.

  • When is the most opportune time to visit?

    Sri Lanka is a captivating year-round destination. We recommend the West, South Coast, and Hill Country from November to April, while the East Coast is at its finest from May to September.

  • How many days should I dedicate to my stay?

    To truly immerse yourself in the island’s highlights at a refined pace, we recommend 7–14 days. However, for shorter escapes of 5–6 days, we can design a high-impact, bespoke itinerary.

  • Is travel insurance necessary?

    For your absolute peace of mind, we strongly recommend a comprehensive travel insurance policy covering medical requirements, unforeseen cancellations, and personal belongings.

III. Logistics & Connectivity

  • How do I navigate between destinations?

    While our roads are scenic, travel times vary. For example, Colombo to Kandy is approximately 3.5 hours, while the journey to Galle via the expressway is roughly 2 hours. We plan your routes with precision to minimize travel fatigue.

  • What are the connectivity options?

    Complimentary Wi-Fi is standard across our partner hotels and refined cafes. Upon your arrival, our team can assist you in acquiring a local SIM card for effortless data and international calling.

  • What currency and payment methods are accepted?

    The local currency is the Sri Lankan Rupee (LKR). While credit and debit cards are widely accepted at luxury hotels and boutiques, we recommend carrying a small amount of cash for artisanal finds or rural excursions.

IV. Culture & Wellbeing

  • What culinary experiences can I expect?

    Sri Lanka offers a sophisticated palette of local flavors, from refined rice & curry to fresh, sustainably sourced seafood. International cuisine is expertly prepared in our selected hotels, and we are delighted to arrange specialized dietary menus upon request.

  • What is the recommended attire?

    We suggest light, breathable fabrics. Modest attire—covering shoulders and knees—is required for sacred temple visits, where it is also customary to remove footwear. A light jacket is essential if your journey takes you into the cooler Hill Country.

  • What are the health guidelines regarding water and vaccinations?

    We recommend enjoying only bottled or filtered water, which is readily available. While no specific vaccinations are mandatory for most travelers, we advise ensuring your routine vaccines are up to date and consulting your physician prior to departure.